Overview
From customer-facing negotiations to the completion of administration work, sales advisors are responsible for the on-site property sales process. Sales advisors deliver exceptional customer service and should maintain a strong level of enthusiasm, drive and determination. A good understanding of the legal obligations and processes of selling a home is also advantageous.
For more information on the minimum units of training you will need to become a Sales Advisor click here.
To access and download a pdf of the Sales Advisor framework click here.
| Unit of training | Courses available | Course trainer | Accreditor | Average course cost | CITB grant value |
| Health & Safety for sales | Introduction into health & safety in construction (GET0025) | Various | CITB | £130 | £30 |
| Lone worker and conflict | Home Build Site Management (GET1869) or Home Build Introduction (GET 1444) | Various | CITB | £130 | £30 |
| Basic first aid | First aid for CITB-registered levy exempt employers | Various | CITB | £130 | £70 |
| Unit of training | Courses available | Course trainer | Accreditor | Average course cost | CITB grant value |
| Safety and fairness for customers | Home builder specific | Various | Various | n/a | n/a |
| The customer journey | Home builder specific | Various | Various | n/a | n/a |
| Unit of training | Courses available | Course trainer | Accreditor | Average course cost | CITB grant value |
| Compliance | Housing warranty and after sales service (GET1441) or Building regulation and control for residential homes (GET1439) | Various | CITB | £130 | £30 |
|
Unit of training |
Courses available | Course trainer | Accreditor | Average course cost | CITB grant value |
| Understanding the benefits of new homes | Home building introduction (GET1444) | Various | CITB | £130 | £30 |
| Basic construction knowledge of various components - energy efficiency | In development | Various | CITB | TBC | TBC |
| Pre reservation and technical drawings | Interpreting plans and drawings (GET1873) | Various | CITB | £150 | £30 |
| Unit of training | Courses available | Course trainer | Accreditor | Average course cost | CITB grant value |
| Understanding the conveyancing and completion/ Handover process | Housing warranty and after sales service(GET1441) | Various | CITB | £130 | £30 |
| Unit of training | Courses available | Course Trainer | Accreditor | Average course cost | CITB grant value |
| Introduction to the Home Builders: Steps to Selling | Home building introduction (GET1444) | Various | CITB | £130 | £30 |
The Supply Chain Sustainability School also has a number of free CPD accredited e-learning modules and toolbox talks available that cover key topics highly relevant to sales advisors, including a Fairness, Inclusion and Respect (FIR) Toolkit that aligns closely with the Skills Frameworks.
The School supports home builders and their supply chains to meet the challenging targets set out by UK government, and is backed by leading home builders including Barratt Developments, Bovis Homes, Kier, Linden Homes, Redrow, Taylor Wimpey, Telford Homes and Willmott Dixon.