<a href="/index.php?id=2352&cHash=311b26ecd2&tx_ttnews[tt_news]=12427">Lynne's Profile </a>
What is a Customer Care Manager?
The customer service department is responsible for ensuring that the customer receives an efficient after care service, once they have purchased their new home.
As a Customer Care Manager would deal with the day-to-day role as a Customer Service Advisor but would also manage and take a more senior role in dealing with these issues.
How can you become a Customer Care Manager?
There are no real qualifications that you need to work in the customer service sector just a good set of skills (see below).
Skills Needed
Excellent communication/interpersonal skills
Letter writing skills – (good English)
Good problem solving skills
Listening Skills
Calming nature/influence
Knowledge of the industry.