The Home Builders Federation has published the 2023 results of its annual national new home Customer Satisfaction Survey.

The 2023 Customer Satisfaction Survey results show that 90% of new build home buyers would ‘recommend their builder to a friend’, the third successive year that the industry has upheld a score of 90% or above.

Additionally, 90% of those surveyed also said they would buy a new build home again, with 85% saying they would buy from their same builder again in the future.

Stewart Baseley, Executive Chairman of the Home Builders Federation (HBF) said: “To have 90% of consumers recommending you is a fantastic achievement and demonstrates the industry’s overwhelming commitment to delivering high levels of customer service.

Baseley added: “Despite hundreds of thousands of homes being built each year, this year’s survey shows the vast majority of customers are happy with their purchase and the service provided by their builder.

Baseley concludes: “Homebuilders remain focused on driving improvements in this area and the creation of an independent New Homes Ombudsman and a more robust Consumer Code will support this drive and should lead to even higher levels of customer satisfaction moving forward.”

Find out more about the national new home Customer Satisfaction Survey.