HBF Star Awards logos and resources

One of the benefits of being a HBF member is that you're able to join the National Customer Satisfaction Survey and HBF Star Awards scheme.

Conducted annually, the survey gathers feedback from new build buyers to assess home builder performance, drive improvements, and enhance customer service.

Participating home builders are awarded an annual HBF Star Rating based on the feedback received. The results of the survey and star ratings are published in March each year, with an awards reception held at the HBF Policy Conference for 5-star builders.

Find useful resources and downloads for the HBF Star Awards scheme below.

In this section

CSS and star awards rules Upcoming changes Logos and promo materials Frequently asked questions

Are you a HBF member wanting to sign up?

Find out how you can join the scheme and secure your HBF Star Award.

Are you a HBF member wanting to sign up?

Find out how you can join the scheme and secure your HBF Star Award.

Understanding the scheme's rules

When joining the scheme, there are a number of rules that participating home builders must adhere to. These include:

Comply with our logo use guidelines.
Agree to continue to publish star rating scores once opted into the scheme. Should a home builder no longer wish to publish, they will be withdrawn from the scheme and not permitted to re-join for at least two years.
Not publish their score or use promotional merchandise for unreleased scores until HBF's strict embargo is lifted each year.

Download and review the latest CSS and HBF Star Rating rules.

Download the rules

We're making changes to the HBF Star Rating scheme

Member Only Content

This content is currently available exclusively to HBF members. If your organisation has membership, sign in to or create your free account today.

Promotional materials

Member Only Content

This content is currently available exclusively to HBF members. If your organisation has membership, sign in to or create your free account today.